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Service
We provide our clients with unique support
to manage the needs of their organization.
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Service excellence
Lamb’s Service Excellence model was created to ensure effective and efficient communications with our clients throughout the year. Critical elements of the program include the following commitments from Lamb to our clients:
- We will review events and transactions after binding (new or renewal).
- We will meet mid-year with the client’s senior leadership team to review policy status and any critical claim details and agree on a plan for renewal.
- We will meet pre-renewal to ensure that we understand the client’s guidance and expectations so that we can be well ahead on preparing the renewal offer.
An integral element of Service Excellence is the Commitment Card. It represents Lamb’s promise to our clients. This document identifies the work that we are committing to focus on this year and works as an evergreen document we can always return to, ensuring we are delivering exactly what we have collectively agreed to.
Client Life Cycle
Lamb’s Service Excellence promise to deliver and track an industry-leading experience that our customers consider a major enabler for their business.
Onboarding clients
Successful onboarding is an extremely vital first step when you become a Lamb client. To start, a Welcome Letter is provided to each client which outlines your Lamb team and provides contact information for all team members. You will also learn about the structure of Lamb’s Account Management teams, highlighting the reliable and on-demand support available.
Day-to-day support
All Lamb clients receive the ongoing support of one or more account management personnel as well as the ongoing support of the various Lamb experts in all facets of insurance needs. The structure of Lamb’s Account Management teams ensure reliable and on-demand support for our clients, as well the assurance that several team members are aware of the ongoing needs of each account.
Pre-renewal process
Pre-renewal is an important process within the Lamb client lifecycle. A renewal requires many deliverables based on the specific renewing coverage.
Lamb will work with you months prior to your renewal to ensure there are no surprises on your renewal date.
- Supplemental Applications
- Statements of Value
- Vehicle Driver Lists
- Board of Directors
- Financials
- Loss Runs Authorization Letter
- Payrolls
- Loss Runs
RENEWAL PROCESS
The renewal process is Lamb’s chance to tell a client’s story to insurance carriers in the market. Lamb will work with the client to determine the optimal renewal strategy, ensuring superior coverage at the most competitive cost available.
Our motto is “Well-Informed in a Timely Manner.”
What that means is that we work to provide you renewal information as quickly as possible, leaving you plenty of time to make your decisions.