Supporting Your Business Success

Our goal at Lamb Insurance Services is to exceed your expectations. This means providing you service options to ensure that your organization runs smoothly.

ACCESS DOCUMENTS ANYTIME. ANYWHERE.

It is important for your organization to have access to all types of information and receive certificates of insurance (COIs) in a timely manner. You can now access your insurance information and requested documents instantly online, including:

  • View critical policy information
  • Maintain and manage an up-to-date list of certificate holders
  • Request policy changes online for:
    • Vehicles
    • Drivers
    • Locations
  • Access contact information for your:
    • Account Manager
    • Assistant Account Manager
    • Client Executive
  • Receive documented confirmation of all activity conducted online

POLICY INFORMATION

View items or coverage in all of the following areas:

  • Drivers
  • Vehicles
  • Locations

This feature enables both you and Lamb Insurance Services to view the same information and ensures that nothing is omitted from a policy.

CERTIFICATES OF INSURANCE

Process from your computer or mobile device

  • Automated batch certificate processing when many COIs need to be processed or renewed at once
  • Paperless delivery options: email, fax, view on screen
  • Automatic inclusion of attachments and endorsements when needed
Maintenance and management of certificate holders, loss payees and additional insureds

CSR24 Online enables you to manage all of your certificate holders in one location. You can add, modify, and delete holders at any time. In addition, you can easily review certificate holders prior to renewal. Eliminate past certificate holders who no longer do business with you and/or who do not require a renewal certificate, enabling you and Lamb Insurance Services to distribute certificates only to those companies or individuals who have a current interest in your business or operations.

ONLINE POLICY CHANGE REQUESTS

CSR24 Online allows you to make changes to your insurance information, including sending a request to add, delete, and/or modify coverage on your automobile and property policies. This service is available during regular office hours as well as after hours and on weekends, offering a convenient way of communicating and instructing necessary policy changes to save you time and keystrokes. Of course, you still have the option to email or call your account manager with changes if that is preferred.

 

CUSTOMIZED USER ACCESS

Because each CSR24 user is assigned a unique sign-on and password, you can designate one or more individuals in your office to have access to your insurance information. Based on your needs, CSR24 Online can be tailored to provide a limited or broad amount of information for your users.

 

DOCUMENTED CONFIRMATION OF ALL ACTIVITY CONDUCTED ONLINE

One of the key features of CSR24 Online is that all activity is verified and confirmed by a responding email to the individual who initiates the activity. The email will confirm that the request has been received by Lamb Insurance Services.

PLEASE NOTE: Requests for the addition, deletion, or modification of coverage are not effective until authorized and confirmed by a licensed representative of Lamb Insurance Services These confirmations will typically be communicated within 24 hours.

 

EXCEEDING YOUR SERVICE EXPECTATIONS

With access to your information where and when you need it, you can focus on your business rather than your insurance. Mobile-optimized, 24/7 online access to your insurance information from any device results in faster service response, allowing you to provide documents to your clients and vendors quickly, driving business success and growth.

 

NEED HELP OR WANT ACCESS?

Email us today if you need help or want to get started using our online service options.